Shipping policy

UNITED STATES

We ship all U.S. orders through trusted carrier partners.

Processing Time

For non-pre-order items, processing time (fulfillment, packaging, and delivery to shipping partners) takes an average of 5–11 business days. Parcel drop-offs are scheduled once or twice per week, depending on store activity. During larger drops, frequency may increase.

Tracking Information

Once a shipping label is generated, Shopify will automatically send your tracking number via your selected communication method.

Please note: This does not mean your order has shipped yet. Additional processing time is still required.

If your tracking shows no updates within 4–10 business days, your order is still being processed. For U.S. orders with no updates after 14 business days, please contact us at info@neuralnode.store.

Shipping Schedule

Orders are shipped Monday to Friday. We do not ship on weekends, as our shipping partners are unavailable during this time.

Shipping Costs

Shipping costs are calculated automatically at checkout based on weight and destination.

Carrier Responsibility

Once your package is scanned by our shipping provider, NEURAL NODE is not liable for delays, disruptions, loss, theft, or damages during transit. Delivery responsibility shifts to the carrier at that point.

Lost or Stolen Packages

NEURAL NODE is not responsible for lost or stolen parcels after delivery. Customers must file claims with the appropriate shipping carrier.

Order Issues

If you receive the wrong item or a damaged product due to our error, email info@neuralnode.store and we'll make it right.

Return Policy

We do not accept returns for items that have been worn, washed, or altered. We are also not responsible for normal wear and tear.

CANADA

We ship all Canadian orders through trusted carrier partners.

Delivery Time

Estimated transit time is 1–2 weeks.

Processing Time

Tracking Information

Once a shipping label is generated, Shopify will automatically send your tracking number via your selected communication method.

Please note: This does not mean your order has shipped yet. Additional processing time is still required.

If your tracking shows no updates within 4–10 business days, your order is still being processed. For Canadian orders with no updates after 14 business days, please contact us at info@neuralnode.store.

Shipping Schedule

Orders are shipped Monday to Friday. We do not ship on weekends, as our shipping partners are unavailable during this time.

Shipping Costs

Shipping costs are calculated automatically at checkout based on weight and destination.

Carrier Responsibility

Lost or Stolen Packages

NEURAL NODE is not responsible for lost or stolen parcels after delivery. Customers must file claims with the appropriate shipping carrier.

Order Issues

If you receive the wrong item or a damaged product due to our error, email info@neuralnode.store and we'll make it right.

INTERNATIONAL (OUTSIDE NORTH AMERICA)

We ship international orders through trusted carrier partners.

Processing Time

For non-pre-order items, processing time (fulfillment, packaging, and delivery to shipping partners) takes an average of 5–11 business days.

Shipping Costs

Shipping costs are calculated automatically at checkout based on package weight and destination.

Customs & VAT

International customers are responsible for any VAT, customs clearance fees, import duties, or other charges required by their country. These charges are not included in the product or shipping price.

We cannot mark packages as gifts or alter customs declarations.

Country Limitations

Due to postal infrastructure constraints, we may be unable to ship to certain countries. These limitations are determined by our shipping partners.

Tracking Information

In some cases, full tracking may not be available for international shipments. This is outside of our control.

Please allow extra time for tracking updates.

If no tracking updates appear within 4–10 business days, your order is still being processed. If 21 business days pass with no updates, please contact info@neuralnode.store for further investigation.